Question 1

Where do you deliver?

Accepted Answer

In Romania: we ship to Bucharest, Slatina, Pitest, Cluj, Rm. Valcea, Sibiu & Alba Iulia.
Abroad: we ship to Italy, Spain and United Kingdom (wholesale only)

Question 2

Do you delivery everyday?

Accepted Answer

We deliver 2 days per week. Our dispatch days are: 
Every Thursday to Bucharest, Slatina, Pitesti & Brasov 
Every Wednesday to Rm. Valcea, Sibiu, Alba Iulia & Cluj

Question 3

Payment

Accepted Answer

You can make the payment online as indicated on the Shop page or you can choose to pay on delivery.

Question 4

How do you handle returns?

Accepted Answer

Given the perishable nature of the product, we do not accept returns. If there is a problem with your order, please contact us immediately and we will do our best to make it right.

Question 5

Can I find your products in a physical shop?

Accepted Answer

No, you cannot find our products in a physical shop. All our deliveries come to you directly from our farm and can be ordered on our online shop.

Question 6

How do I know that my meats will be fresh and arrive to my door cold?

Accepted Answer

Once slaughtered, our premium beef is vacuum packed or blast frozen to ensure freshness.

To ensure your meats are kept chilled on the road, they are delivered in a refrigerated truck.

You must be at available to accept your order at the day of delivery, or your meat box will be left in a safe place as per your instructions.

Question 7

What does fast frozen mean?

Accepted Answer

Fast freezing is one of the most versatile methods of food preservation. 
Fast freezing maintains 100% taste, quality  and presentation like no other method .
Most of this is due to the speed at which the product is frozen. Fast freezing is also:
safer: it minimises the bacteria grow in comparison to standard freezing or no freezing at all 
healthier: blast freezing prevents nutrient deterioration

Question 8

What should I do with the meat after receiving it?

Accepted Answer

Once you receive your meat, please transfer immediately to the freezer or fridge. Defrost it  for 24 hours and open the vacuum seal pack 2 hours before cooking.

Question 9

How long can meat last in the refrigerator?

Accepted Answer

On average, you should consume your (vacuum sealed) product within 10 days of  delivery. Alternative you can freeze the product and use it before the expiration date, indicated on the package.

Question 10

Do you dry-age your beef?

Accepted Answer

Yes. We dry age all of our steak for  minimum of 15 days, so it has a chance to develop an extraordinary flavour and tenderness.

Question 11

I am interested in selling your meat in my restaurant

Accepted Answer

We would love to talk to you! Please contact us via our Contact Page, where we will give you all the information on how we work with restaurants.

FAQ's